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By Amon Cohen
DECEMBER 17, 2009 -- Airlines will be able to re-book passengers with missed connections while still inflight and issue them new boarding passes and gate numbers, all through their mobile phones, starting in the first quarter of 2010. The claim of the new services for disrupted travelers was made in an announcement on Tuesday of a partnership between two telecommunications specialists, the Swiss-based OnAir, which provides mobile phone connections and other inflight communications for 20 airlines worldwide, and French telecommunications infrastructure design company Halys.
OnAir said the deal would allow airlines to communicate with on-board passengers through personalized text messages. "Most of our current airline customers have expressed interest in implementing the service as soon as it is available," a spokeswoman told EuroBTN. OnAir's airline customers include British Airways, Ryanair, TAM and Qantas. It offers inflight-connectivity in every continent other than North America,
Research company PhoCusWright has estimated that 70 percent of corporate travelers carry Internet-enabled mobile phones.
"Passenger uprising" at JFK
http://www.economist.com/blogs/gulliver/2009/12/passenger_uprising_at_jfk?Fsrc=glvrnwl
- Dec 24th 2009, 22:46 by The Economist | WASHINGTON DC
"FOR THE most part, passengers we deal with understand that we're not in control of the weather," Susan Elliott, a spokeswoman for Delta Air Lines, told the New York Times on Tuesday. Unfortunately for Delta, "for the most part" doesn't cover every passenger. Ms Elliott was speaking with the Gray Lady's A.G. Sulzberger because of a "passenger uprising" at the Delta terminal at New York's JFK airport. Delta called the airport police when crowds at the terminal became unruly, and Ms Elliott had the unenviable task of explaining the airline's decision to the press.